FAQ

Q:Ordering Process

A:You can place orders 24/7 through our official WhatsApp and E-mail(mentioned as follows). Once your order is submitted, approved, and payment is processed, it will be promptly filled and shipped using a reputable delivery service.

Q:Accepted Payment Methods

A:We accept payment via Bitcoin/USDT

Q:Shipping Policy

A:All orders will be processed within 1-3 business days after payment is confirmed received.

Orders received after 1 pm CST, weekends, or holidays will begin processing on the next business day.

Orders received on weekends or holidays will begin processing on the next business day.

Shipping time:Japan/Indonesia/Philipine/Vietnam–3days; North America/Italy/Thailand/UK–9 days; New Zealand/Australia–9~12 days; German/France/Spain/Other EU countries–12~15 days.

Q:Incorrect Shipping Addresses and Refused Delivery

A:We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by common express. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

A:Jack Pharmacy will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

Q:Returns & Refunds Policy Returns

A:Due to the sensitive nature of our products and our rigorous quality control standards, we provide returns if confirmed bad quality after test. We understand the importance of our products in your beauty, skincare, and research, so we ensure that each product is delivered in its best condition.

Q:Refunds

A:If you find your purchase unsatisfactory, please reach out to us WhatsApp and we will evaluate on a case-by-case basis. Our Care Team is dedicated to ensuring the best customer experience.

Q:Incorrect, Missing, or Damaged Items

A:In the rare event that your order contains incorrect, missing, or damaged items, please contact us immediately via WhatsApp. Our dedicated customer support team is committed to resolving such issues promptly and ensuring your satisfaction with our products and services.

Q:Issues with Orders

A:We are committed to ensuring the highest standards of quality and customer satisfaction. We understand that issues may occasionally arise with your order, including missing items, damaged products, or other concerns.

Q:For any orders issues

A:Please reach us WhatsApp: +44 7565723358 Email:info@infojackpharmacy.com